In my “Maximizing IT Capacity” webinar the first poll asks “How much of your time do you log? Of the choices, “none” is the most common response, with “project time only” running a distant second. Yet when it comes to understanding resource issues, actual time is the most valuable information around. By analyzing the prior 12 months time records at PeopleSoft IT, we increased our project capacity 30%, and staved off drastic staff cuts during the Oracle battle.
Why is this information so valuable? Properly analyzed, it provides insight into 3 key areas.